Refund Conditions
Refund requests are reviewed based on order status, product condition and dispatch status. If an order has not entered production, packing or shipping, Ricci may approve cancellation or refund according to the actual situation.
Return Eligibility
Returned items must be unused, complete, and in their original packaging where practical. Return approval is required before any goods are sent back.
Customized Machinery Exception
Customized machinery, OEM/ODM configurations, modified models and special-order equipment may not be eligible for return or refund once production or customization has started.
Damaged Goods Handling
If goods arrive damaged, please contact Ricci with photos, videos, packaging details and delivery documents as soon as possible. Ricci will assist with inspection, parts support, logistics claims or other reasonable solutions.
Accessories Return Rules
Accessories may be eligible for return when they are unused, complete and compatible issues are confirmed by Ricci. Shipping costs, customs charges and handling fees may apply unless the issue is caused by Ricci.
